Last updated: 20/01/2026

These Terms & Conditions apply to your use of https://theperfumeempire.com/ and any orders placed through the website. By using our site or placing an order, you agree to be bound by these terms.

1. Eligibility to Purchase

To place an order on our website, you must:

• Be at least 18 years old
• Have a valid credit or debit card that we accept
• Be authorised to use that card (for example, it is in your name and has correct details)

2. Placing an Order

When you place an order, you will receive an email confirming that we have received it. This email does not mean your order has been accepted.

Your order is only accepted once:

1. Payment has been successfully authorised, and
2. Your card has been charged

Once an order is placed, it cannot be changed. If you need to make changes, you must cancel the order (where possible) and place a new one.

3. Order Availability and Issues

All orders are subject to:

• Product availability
• Price confirmation

If there is any issue with your order, we will contact you using the email address provided at checkout.

4. Refusal or Cancellation of Orders

In rare cases, we may need to refuse or cancel an order, or suspend or close an account, even after an order has been confirmed. This may happen if we detect unusual activity or potential misuse.

If you believe this has been done in error, please contact our customer care team and we will review the matter with you.

5. Delivery

Before completing your order, you will be shown available delivery options and estimated delivery dates based on your address.

While we aim to meet all delivery timeframes, delays may occasionally occur due to factors outside our control, such as:

• Courier or postal delays
• Logistics issues
• Weather conditions

We will keep you informed about your order via email, or you can check your order details by logging into your account.

Full delivery, returns, and refund terms are available on our Delivery, Returns & Refunds page.

6. Intellectual Property

The Perfume Studio owns or has permission to use all intellectual property rights on this website and its content. These rights are protected worldwide.

You may:

• View, store, print, or display website content for personal use only

You may not:

• Use any content for commercial purposes without written permission
• Use our logo, brand name, or trademarks (or anything similar) without consent

7. Changes to the Website and Terms

We reserve the right to amend, remove, or vary:

• Any part of our website
• Our services
• These Terms & Conditions

Changes will take effect once published on the website.

8. Customer Feedback and Contact

We welcome feedback from our customers, including complaints. Your input helps us improve and serve you better.

If you have questions about these Terms & Conditions or would like us to stop processing your information where applicable, please contact us and we’ll be happy to help.

Email: info@theperfumeempire.com

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.